Questions? Answers Found Here
Shipping
Please allow 5-7 business days for your order to be processed. Multiple box orders may arrive on separate days.
Orders are shipped UPS ground. Expedited shipping is not available currently. Home Delivery does not deliver to P.O. Boxes, therefore physical address must be provided. Customers are responsible for shipping fees associated with replacement parts.
You will receive an order confirmation email upon placing an order, and a shipping confirmation when your order has shipped with a tracking number. All orders ship from North Carolina so please allow 5-10 days for delivery depending on your location & proximity to our warehouse.
RECEIVING ISSUES
If the tracking shows as delivered but you haven't received your order, please check your property and with neighbors in the event it was delivered in error to someone who lives close to you. UPS will occasionally mark a package as delivered prematurely, so allow 24 hours for the item to be delivered past the initial delivery date. If you still have not received the package 24 hours after it was marked as delivered, please contact so we can initiate a trace with the shipper.
Traces take approximately 2 business days to complete and must be done prior to proceeding with lost package procedures. You must contact us within 5 days of the order being marked as delivered to initiate a trace. If you do not contact us within that timeframe, we will not be able to do a trace and the replacement will count as your warranty replacement. Packages reported as lost two weeks past the delivery date are not eligible for a replacement.
If the carrier is not able to recover and redeliver the package within that time frame, we will send a one-time replacement. We are not able to issue refunds for orders that show as delivered. If possible, we recommend providing an alternate address or having the order shipped to your nearest UPS store for pickup to ensure a successful delivery.
Assembly
The Up Pup Bed
The Sammy Bed
The FÜZI Bed
Top & Base Connection
Download Assembly Instructions Here:
SIZING & CARE
Sizing
Our beds have sizing information on each product page with breed references. These are our recommendations, however your dog's unique sleeping style can influence required size.
Small
Breed Examples:
Beagle, Cavalier King Charles, Dachshund, French Bulldog, Pomeranian, Yorkie
Medium
Breed Examples:
Australian Shepherd, Border Collie, Goldendoodle, Pitbull, Springer Spaniel, Vizsla
Large
Breed Examples:
Bernese Mountain Dog, Dobermann, German Shepherd, Golden Retriever, Mastiff, Weimaraner
Care
The Sammy Bed
Remove inserts before washing. Machine wash bed cover in cold water with similar colors. Machine dry bed cover on fluff / no heat mode. Spot dry inserts using a damp soapy cloth, air dry.
The Up Pup Bed
Clean with warm soapy water, towel dry.
The FÜZI Bed
See above.
FUR LIFE GUARANTY
180 Days
If your dog damages their bed within 180 days after receiving it, we will ship you a replacement part to make your bed good as new. Shipping rates will be applied and depend on the size of the part needed. Send an email to cs@fuzipets.com with an image of your bed and damaged parts, explain the issue, include the order number and we'll get you taken care of.