We hope that you & your fur fam love your new FÜZI products! In the event that something isn’t quite right, we are here to help. Here's what you need to know.
FUR LIFE GUARANTY - If your dog damages their bed within 180 days after receiving it, we will ship you a replacement part(s) to make your bed good as new. Shipping rates will be applied and depend on the size of the part needed. Please request all replacement parts using the form below.
Returns must be initiated within 14 days of receipt using the link below.
Customers are responsible for shipment costs for returns and replacements.
Returned items must come back in resalable condition, unwashed, unused or a 30% restocking fee will be deducted from the refund.
Freight fees are non refundable.
Item must be returned within 7 days after receiving the return confirmation.
Items marked FINAL SALE are not eligible for returns.
From time to time FÜZI will offer promotions or discount codes. Orders placed before the date of those promotions are not eligible. FÜZI does not issue partial refunds.
After 180 days you may request replacement parts via the form below; cost and availability will vary.
An exchange is a separate transaction.
To make an exchange please return the item for a refund and place a new order online when you are ready.
NOTE: Stuffed beds are oversized items and are vacuum-packed in the original shipment. Return shipping can be costly, so please review the size guide and product details before purchasing. To help you make the best selection for your pet and home, we provide detailed size dimensions for each bed so you can measure and visualize how your pet will fit into the bed, and how the bed will fit into your home (taping the dimensions onto the floor of your space is helpful!). In addition, our team is available to answer your questions and help you select the perfect bed for your pup. Reach out anytime to cs@fuzipets.com.
Please allow 7-10 business days for the refund to be reflected on your card once we receive the order back at our facility.
